Home Decor Gems — Shipping Policy

Last Updated: November 12, 2026

Thank you for shopping with Home Decor Gems! We are committed to providing a convenient, reliable, and enjoyable shopping experience. Please review our shipping policy for important information about order processing, shipping, delivery, and tracking.

Order Processing

Orders are typically processed within 1–5 business days, excluding weekends and holidays.

Processing times may vary depending on the product, supplier, availability, and order volume. Some furniture and oversized items may require additional preparation time before shipment.

If an unexpected delay affects your order, we will provide updated information when available.

Shipping Costs

Home Decor Gems offers free standard shipping on eligible orders within the contiguous United States (the lower 48 states), as displayed at checkout.

Any additional shipping charges for oversized items, specialized delivery services, or other shipping options will be disclosed at checkout before purchase.

Shipping Methods & Delivery Times

Delivery times vary depending on the product, shipping destination, supplier, and carrier. Most furniture orders arrive within 7–15 days after shipment, while smaller items typically arrive within approximately one week.

Estimated delivery times will be provided on product pages or at checkout when available.

Please note that delivery estimates are not guarantees. Weather conditions, carrier delays, holidays, and other circumstances may affect delivery schedules.

Furniture & Oversized Item Delivery

Furniture and oversized home furnishings may require specialized shipping arrangements, including freight delivery.

Delivery methods and available services depend on the item, supplier, and destination.

Furniture orders are delivered by a freight carrier, who will contact you by phone, email, or text to schedule a delivery appointment. Please provide a valid phone number at checkout, as an adult signature is required upon delivery.

Furniture is delivered to your doorstep or the first dry area of your property, such as a porch or garage. Delivery inside your home or upstairs, assembly, and removal of packaging or existing furniture are not included.

Please inspect your furniture upon delivery. If it arrives visibly damaged, please refuse the delivery and send us photos right away. If you notice any damage or missing components after delivery, contact us promptly, and we'll work to make it right.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Tracking updates may take additional time to appear after shipment.

Orders containing multiple products may arrive in separate packages or shipments.

Shipping Destinations

Home Decor Gems currently ships within the contiguous United States (the lower 48 states) only.

We are unable to ship to Alaska, Hawaii, Puerto Rico, U.S. territories, PO boxes, or APO/FPO military addresses. Shipping is also subject to supplier availability and delivery restrictions.

Certain products or oversized furniture may have shipping restrictions based on destination.

Any applicable restrictions will be communicated before an order is fulfilled.

Shipping Address Accuracy

Please verify that your shipping address is complete and accurate before placing your order. Be sure to include a valid phone number, as our delivery carriers use it to schedule and coordinate deliveries.

If you need to correct an address, please contact us as soon as possible.

Once an order has shipped, address changes may not be possible.

Lost, Damaged, or Delayed Shipments

If your order arrives damaged, is missing merchandise, or appears to be lost in transit, please contact Home Decor Gems promptly, preferably within 7 days of delivery.

For damaged items, please provide your order number, a description of the issue, and photos or a short video of the merchandise and packaging when possible.

If tracking shows your order as delivered but you cannot locate it, please check around your property and with neighbors. Then, contact us so we can request proof of delivery.

We will investigate the issue and coordinate with our shipping and fulfillment partners to determine an appropriate resolution, including a replacement or refund when applicable.

Customers will not be responsible for additional costs to resolve shipping damage or fulfillment errors where Home Decor Gems is responsible or applicable law requires a remedy.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before an order enters fulfillment or ships.

Because orders are processed quickly, we cannot guarantee changes or cancellations once your order has been sent to our fulfillment partner.

Any applicable refunds will be processed according to our Return & Refund Policy and applicable law.

Contact Us

For questions about shipping, delivery, tracking, or your order, please contact:

Home Decor Gems

Email: support@shophomedecorgems.com

Please include your order number when contacting us about an existing purchase.

We appreciate your business and look forward to helping you create a beautiful home.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.