Refund policy

Home Decor Gems — Return & Refund Policy

At Home Decor Gems, we want you to shop with confidence. We are committed to providing quality home furnishings and décor, along with a fair and transparent return process.

Returns

We're happy to accept return requests within 14 days of delivery for eligible small home décor accessories.

To qualify for a return, merchandise must be unused, unaltered, in its original condition and packaging, and accompanied by proof of purchase.

Customers are responsible for return shipping costs on change-of-mind returns. All returns require prior authorization from Home Decor Gems. Please contact us before sending anything back, and we'll gladly guide you through the process.

Furniture & Oversized Items

Furniture and oversized items ship directly from our warehouse partners and are costly to return. For this reason, we cannot accept change-of-mind returns on these items, including returns based on color, size, style, comfort, or appearance.

We encourage you to review all dimensions, colors, and product details carefully before placing your order. If your item arrives damaged, defective, or incorrect, we'll gladly work to make it right.

How to Start a Return

To request a return, email support@shophomedecorgems.com within 14 days of delivery for eligible small décor items.

Please provide your order number, the item you wish to return, and the reason for your request.

Our customer service team will review your request and provide return instructions when applicable.

Please do not ship merchandise without receiving return authorization.

Return Shipping

Customers are responsible for return shipping costs on approved change-of-mind returns, unless otherwise stated or required by applicable law.

A restocking fee may apply to approved returns and will be disclosed before return authorization.

Damaged, Defective, or Incorrect Items

We want you to love your order, so please inspect your merchandise as soon as it arrives. If an item arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos or a short video of the merchandise and packaging.

We'll investigate the issue and work with the appropriate supplier to determine a suitable resolution, which may include a replacement, a refund, or another appropriate remedy.

You will not be charged additional costs to resolve issues caused by Home Decor Gems or where prohibited by applicable law.

If you report an issue after seven days, your rights under applicable consumer protection laws remain protected.

Exceptions & Non-Returnable Items

For the best shopping experience, the following items are not eligible for change-of-mind returns or exchanges:

Furniture and oversized merchandise
Personalized or customized products
Products clearly identified as final sale before purchase

These exclusions do not apply where a return or other remedy is required by applicable law.

Exchanges

Eligible small home décor accessories may be exchanged within 14 days of delivery, subject to availability, item condition, and approval.

Items must be unused, unaltered, and in their original packaging.

Customers are responsible for shipping costs associated with voluntary exchanges, unless otherwise stated or required by applicable law.

Refunds

Every refund request is reviewed for eligibility.

For approved returns, we'll process your refund once the merchandise has been received and inspected, unless a return is not required.

Original shipping charges are nonrefundable for voluntary returns, unless otherwise stated or required by applicable law.

Refunds will be issued to the original payment method.

Once a refund has been issued, please allow up to 10 business days for it to appear, depending on your financial institution.

Home Decor Gems reserves the right to request reasonable supporting documentation and decline return requests that do not meet the stated eligibility requirements, subject to applicable law.